Refund & Cancellation Policy

A free consultation is required before an appointment can be confirmed. It may be completed through our consultation scheduling link, by text message, by phone call, or by email.

After the consultation is complete and Sealed With Destiny agrees to confirm the appointment, the customer will receive a private booking link. A $10 booking fee is required through that link to confirm the appointment and covers one initial signature.

Mileage or travel fees and payment for additional signatures or services are due after the services are completed, unless a different payment arrangement has been agreed to in advance.

If you cancel your appointment four (4) or more hours before the scheduled service time, you are eligible for a 100% refund of the $10 booking fee.

Refunds will generally be issued to the original payment method when possible.

Processing times may vary depending on the payment provider or financial institution.

Cancellations made less than four (4) hours before the scheduled service time are non-refundable.

This policy applies because a last-minute cancellation may prevent Sealed With Destiny from reasonably rebooking the reserved appointment time or recover travel-related costs.

Exceptions may be considered on a case-by-case basis for circumstances outside the customer's reasonable control.

A no-show occurs when the customer or required signer is unavailable for the scheduled appointment and the appointment cannot reasonably be completed.

For a customer no-show:

• Up to 20% of the $10 booking fee may be refunded.
• The remaining amount may be retained to compensate for reserved appointment time.
• Any additional balance that has not been paid is not owed unless services or other billable work were actually performed.

If the customer contacts Sealed With Destiny before or shortly after the appointment regarding an emergency or circumstance outside their reasonable control, an exception may be considered.

There may be circumstances in which a customer has arrived or the notary has traveled to the appointment, but the notarization cannot legally be completed. Examples may include:

• The signer does not have acceptable identification
• The signer is not personally present
• Required signers are unavailable
• The document is incomplete
• The document lacks required information
• The signer is unable or unwilling to complete the required notarial act
• The notary is legally required to refuse the notarization
• The requested act is outside the authority of a Texas notary

When a notarization cannot be completed for one of these reasons, the $10 booking fee may be retained.

Any additional refund will be evaluated based on the circumstances and applicable law.

Once a requested notarial or signing service has been completed, fees associated with the completed service are generally non-refundable.

If a customer believes a billing error occurred, the customer should contact Sealed With Destiny as soon as possible so the transaction can be reviewed.

Customers should contact Sealed With Destiny before initiating a payment dispute or chargeback when possible.

We will make reasonable efforts to resolve legitimate billing concerns directly.

Unauthorized or fraudulent transactions will be investigated and may be reported to the applicable payment provider or authorities.

Approved refunds will generally be returned using the original payment method.

Stripe, banks, card issuers, Zelle, Cash App, or other payment providers may require additional processing time.

Sealed With Destiny does not control the processing time imposed by a third-party financial institution.

Certain expenses paid to third parties on a customer's behalf may be non-refundable, including applicable shipping, printing, courier, platform, or other third-party charges, when those expenses have already been incurred.

Any such charges will be communicated when reasonably possible.

Questions regarding cancellations or refunds may be directed to:

Sealed With Destiny Mobile Notary Services
Email: swdmobilenotary@gmail.com
Phone: 817-981-8555
Website: https://swdmobilenotary.lovable.app

Please include your name, appointment date and time, and payment information sufficient for us to locate the transaction.